Terms & Conditions

By booking a class, you automatically agree to the below Terms & Conditions.

The Contrology Room

Group Reformer Pilates Training & Private Reformer Pilates Training

Purchase & Bookings Policy

All class packs must be purchased, before booking a class.

All group class, retail purchases, and bookings can scheduled through the Wix App, https://thecontrologyroom.com

Intro offer packs are available once only per new client. Intro offers are non-refundable, and not transferable to another client. Intro offers will expire 1-month from the date of purchase.

Vouchers are non-refundable and are not transferable to another client. Package and class expirations will be as follows:

• Group Class – expires within 6-months from date of purchase

• 1-month passes Class Pass – expiry starts from the date of the first class

• Private sessions expire 1 year from the date of purchase

• Cash valued vouchers expire 1 year from date of purchase

Months are defined as 1-calendar month from the date of purchase, all expiration dates are listed on your account at the date of purchase.

Private sessions and/or private packs are non-refundable and are not transferable to another client. Private sessions will expire within one year.

Membership Terms

The Contrology Room offers 2 different types of membership (Class Pass and 12- month Evert Month Stronger memberships). The membership agreement commences once you have paid your first monthly payment.

Duration: When joining The Contrology Room on a monthly membership you are agreeing to remain in a member for the full duration of the membership period. Your membership will automatically renew at the end of the contract term, after all direct debits have are paid. If you wish to cancel your membership at the end of the membership period, please email hello@thecontrologyroom.com at least 15 days prior to your membership renewal. If you wish to cancel your membership before the end of the membership period, youwill have the option to buy yourself out of the membership by paying the difference of the shorter membership period and your current contracted price. This will be multiplied by the months you attended PPUK on your current contract or continue until the end of your contract, whichever is least cost to the member.

Package Terms

Each package has an individual expiry period. Please check before purchasing. Classes

must be attended by each packages expiration date.

Extension & Refund Policy

You may extend a class package, vouchers or unused classes for a fee of £25 per week. 12-Month

Memberships may be paused for 1 month for a fee of £40

Paid membership pauses are only granted one time permembership period and can be used for any reason.

We do not offer any other types refunds or extensions to any packs/sessions/vouchers unless

required by law, or in special circumstances regarding a medical condition arising, with

medical certification from a qualified and practicing medical health practitioner being

provided to Yhe Contrology Room by email; hello@thecontrologyroom.com Once off exemptions

may be granted at the discretion of The Contrology Room, upon written

request via email to hello@thecontrologyroom.com. If an account is paused then

reactivated, the expiration timeframe will be adjusted accordingly and apply from that

reactivation date forward.

Cancelled by The Contrology Room

Full refunds and rescheduling will be offered if a class is cancelled by us.

Cancellation Policy

The Contrology Room offers small, boutique-sized classes, which can fill quickly preventing

others from being able to book into the class. Consequently, a 24-hour cancellation

policy provides a fair opportunity for all clients to attend at a time suitable to them.

To prevent loss of class credit, a group class booking must be cancelled at least 24

hours before class start time.

If the class is cancelled less than 24 hours before class start time, class credit

will be forfeited. This is for ANY cancellation reason including, but not limited to, sickness, COVID -19, injury, traffic, accidental bookings, multiple bookings

or transportation issues.

The Contrology Room private sessions are provided at the availability of our trainers. Given

our trainers have set aside their time to provide private sessions pre-post group class

blocks, any changes to private appointments require a fair notice period of 24 hours for

the trainer and The Contrology Room via email or phone. If there is less than a 24 hour

notice the client will be charged a fee of £50 the cost in full of a 1:1 personal session.

Change of Trainer

We reserve the right to change trainers at any given time without notifying the client. It will be reflected on the schedule as soon as possible.

Waitlist Procedure

Clients can add themselves to a waitlist for a full class. If someone cancels before the 24 hours you will be automatically added to the class and notified via email. If there is a late cancellation less than 24 hours before a class, then you will not be added automatically. Clients will then only be able to manually add if that space is available. Please do not add yourself to multiple waitlists. If you are added to the class from the waitlist and do not cancel within the cancellation period, you will be responsible for payment of each class you are added too.

Equipment

Socks: It is compulsory to wear grip socks in our classes. If you do not purchase your own they are available for purchase at the studio for £15.

Mats: We provide mats for beginners only. Once you have completed 5 classes we

require you to provide your own reformer mat or purchase one from our studio for £45.

Health & Safety – COVID-19 Policy

Power Pilates UK Pilates is committed to your health and well-being. We are dedicated to providing you with a clean & hygienic environment so that you can exercise safely within our studio. Everyone will be provided with products to sanitize their area after their class session, and are required to wipe down their work out area and equipment.

The health of our clients is of the utmost importance to us, so if you feel sick or believe that you may have been exposed to COVID, we kindly request that you cancel your session and recommend you follow UKGOV guidelines on self-isolation before returning to the studio.

The Contrology Room has designed a ‘COVID Safe Plan’ to mitigate the risk of COVID-19 spread, in accordance with the UKGOV Guidelines for gyms/fitness centres.

Client Responsibility

If you have contracted a communicable disease, such as COVID-19 or any other, please ensure you have written clearance from a medical practitioner that you have been cleared to partake in group exercise.

Age Restrictions

The Contrology Room requires clients to be a minimum of 16 years of age to partake in our group classes. Children under the age of 16 cannot take part in group classes and are not permitted to enter the studio or be left alone in the waiting area.

Pregnancy

Clients can continue attending classes at The Contrology Room if they are already regular clients and have been practicing Pilates at our studio before their pregnancy for a reasonable amount of time. We still ask that they obtain clearance from their medical advisor, and inform the instructor so they can receive the proper modifications for certain exercises. Brand new clients are not permitted to start group classes during pregnancy. We do allow private bookings with clearance from a medical advisor for new pregnant clients.

Class Attendance

• If you are more than 10 minutes late to class, you may not be able to attend the
class. This is due to consideration of the trainer, other clients, and the importance of warm-up. This decision will be at the discretion of the The Contrology Room trainer.

• The Contrology Room Pilates owners and/or trainers reserve the right to restrict clients to certain classes or exercises in view of ‘best practices & safety for the client. We also reserve the right to refuse client participation in classes who require medical clearance to exercise and do not provide appropriate supporting documentation.

Acknowledgements

You acknowledge and agree that:

1. You are in a suitable physical condition to participate in classes;

2. You are not suffering from any physical conditions which may be exacerbated by participation in classes;

3. You will disclose all known pre-existing physical conditions to Power Pilates UK Pilates Management before participating in classes;

4. Participating in physical exercise in connection with classes may increase the risk that you suffer physical injury or harm, and you assume and accept liability for such risk, injury and harm entirely;

5. You have not relied on any warranty, representation, or statement, whether oral or written, made by Power Pilates UK or any of its employees or agents relating to or in connection with the subject matter of these terms and conditions.

Privacy & Security Policy – Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt-out of further mailings.

Power Pilates UK Ltd. will never sell trade, rent, exchange, or otherwise share your personal information with any other person, company, or organisation. Read More Privacy Policy

Miscellaneous

1. If any provision of these terms and conditions at any time becomes void, voidable, or unenforceable, the remaining provisions will continue to have full force and effect.

2. A party’s failure or delay to exercise a power or right under these terms and conditions does not constitute a waiver of that party’s power or right.